How to Request Account Reopening
To reopen your account, contact our customer support team and let them know you'd like to regain access. They'll guide you through the specific steps based on your account's current status.
Reopening Process
Normal Closure
If your account was closed through the standard process, the reopening can be considered by contacting customer support.
Self-Exclusion
If your account was self-excluded indefinitely, there will be a cool-off period before the account can be re-opened.
If the set time for self-exclusion has not passed, your account cannot be opened before
Decision about the opening will be forwarded to Responsible gaming team, and they will make the decision.
Important Notes
Reopening is not guaranteed and depends on your account status
Cool-off periods are designed to give you time to reconsider
Need Help?
Have questions about reopening your account? Our customer support team is available 24/7 and ready to help you get back!